FAQs | Msli

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FAQs Deceased repatriation

1.What to do when death occurs in Thailand?

You may contact MSLI at +66 64 054 2992 (Whatsapp / Line / Wechat) or ask your insurance to contact us directly. We will assist through all the process.

2.Do I need to do all the paper works by myself?

Acquiring some documents in Thailand can be difficult, especially when it comes to carry a dead body. Specific authorizations from local and international authorities require to be anticipated, to avoid any complication or to be in breach with the regulations. MSLI will manage all the required documents by coordinating with the local and International Authorities, Embassy, Police, Hospital, logistic companies, etc. even without your present in Thailand.

3.Does MSLI have a cremation or funeral services?

MSLI can arrange the ceremonial of your beliefs or religion including cremation. We can also arrange a casket, a coffin, or an urn.

4.Can a foreign citizen be cremated/buried in Thailand?

A foreigner can be cremated in Thailand. Columbarium can be purchased in a temple or church.

5.How long does it take to repatriate a deceased body to his home country?

MSLI will do for the fastest. The procedure will depend on parameters such as the circumstances of death, the destination, ect. In general, the overall process may take 2 to 3 weeks.

6.How can we make sure that the body is preserved intact during the process of repatriation?

MSLI will organize with the Medical organizations the embalming of the body, as soon as the authorities will have allowed the process. The body will be also wrapped into a specific plastic sheet and transported into a coffin.

FAQs patient repatriation under medical assistance

1.How does my repatriation happen?

Medical repatriation will happen when you have a medical condition, and your current hospital cannot treat you properly or cannot do a definite treatment. In this case we will transfer you to a higher facility with a medical escort or an air ambulance.

2.Who should I contact in case of repatriation needs?

You may contact MSLI at +66 64 054 2992 (Whatsapp / Line / Wechat) or ask your insurance to contact us directly. We will assist through all the process.

3.How much does it cost to be repatriated with a medical assistance?

Cost will vary depending on the condition of the patient, whether he/she can travel in economic, business or air-ambulance. It will vary also according to the destination and the period.MSLI will quote a case by case with the best price that can be provided.

4.How can I be sure that MSLI is qualified for such repatriation?

Our medical escort team are certified doctor, nurse and paramedics.

5.Who will decide whether the patient is well enough to fly?

Our aviation doctor will evaluate the case and decide if the patient fit to fly in which mode of transport.

6.Will MSLI help on communication with the clinic or hospital?

Our medical team and interpreter will coordinate with the hospital or the clinic to help you.

7.Can a relative accompany the patient on air ambulance?

Depend on the condition of the patient and a type of air ambulance.

8.How long will it take to be repatriated to my hometown?

Our medical doctor will have to discuss with a treating doctor to plan and summit a medical clearance with the airline. This process normally takes 1-2 weeks with commercial airline. For air ambulance we can operate within 4 hours if the aircraft is available.

FAQs MEDICAL TRAVEL ASSISTANCE & MEDICAL TOURISM

1.How does my Medical Travel Assistance can happen with MSLI?

Don’t let medical condition or illness stop you from travelling. You can consult our medical team about your medical condition to plan your holidays in a world class destination.

2.How much should I budget for my Medical Travel Assistance?

You can consult MSLI medical team to customize the travel plan within your budget.

3.What are the benefits of Medical Tourism in Thailand?

Thailand is a leading medical hub in Asia. Our partner hospitals, clinics and doctors have an international standard such as JCI, AACI, GHA. Also the costs of the treatments are very competitive compare to overseas.

4.What kind of accommodations MSLI will organize for me during my Medical Trip?

MSLI also have accommodation partners. You will have several choices according to your preferences.

5.What kind of other activities I can enjoy during my Medical Trip?

We offer all range of activities. Indoor, outdoor, Wellness, Adventure, Social retreat, meditation, sport, sites visit, etc.

6.Will MSLI help on communication with the medical organizations?

You will have to obtain your medical summary and send to our medical team, then we will discuss and plan your holidays with both your doctor and Thai doctor.

7.Can a relative accompany the patient during the medical trip?

Yes, you should enjoy your holidays with you family and friends.

FAQs Deceased repatriation

1.What to do when death occurs in Thailand?

You may contact MSLI at +66 64 054 2992 (Whatsapp / Line / Wechat) or ask your insurance to contact us directly. We will assist through all the process.​

2.Do I need to do all the paper works by myself?

3.Does MSLI have a cremation or funeral services?

MSLI can arrange the ceremonial of your beliefs or religion including cremation. We can also arrange a casket, a coffin, or an urn.

4.Can a foreign citizen be cremated/buried in Thailand?

A foreigner can be cremated in Thailand. Columbarium can be purchased in a temple or church.

5.How long does it take to repatriate a deceased body to his home country?

MSLI will do for the fastest. The procedure will depend on parameters such as the circumstances of death, the destination, ect. In general, the overall process may take 2 to 3 weeks.

6.How can we make sure that the body is preserved intact during the process of repatriation?

MSLI will organize with the Medical organizations the embalming of the body, as soon as the authorities will have allowed the process. The body will be also wrapped into a specific plastic sheet and transported into a coffin.

FAQs patient repatriation under medical assistance

1.How does my repatriation happen?

Medical repatriation will happen when you have a medical condition, and your current hospital cannot treat you properly or cannot do a definite treatment. In this case we will transfer you to a higher facility with a medical escort or an air ambulance.

2.Who should I contact in case of repatriation needs?

You may contact MSLI at +66 64 054 2992 (Whatsapp / Line / Wechat) or ask your insurance to contact us directly. We will assist through all the process.

3.How much does it cost to be repatriated with a medical assistance?

Cost will vary depending on the condition of the patient, whether he/she can travel in economic, business or air-ambulance. It will vary also according to the destination and the period.MSLI will quote a case by case with the best price that can be provided.

4.How can I be sure that MSLI is qualified for such repatriation?

Our medical escort team are certified doctor, nurse and paramedics.

​

5.Who will decide whether the patient is well enough to fly?

Our aviation doctor will evaluate the case and decide if the patient fit to fly in which mode of transport.

6.Will MSLI help on communication with the clinic or hospital?

Our medical team and interpreter will coordinate with the hospital or the clinic to help you.

​

7.Can a relative accompany the patient on air ambulance?

Depend on the condition of the patient and a type of air ambulance.

8.How long will it take to be repatriated to my hometown?

Our medical doctor will have to discuss with a treating doctor to plan and summit a medical clearance with the airline. This process normally takes 1-2 weeks with commercial airline. For air ambulance we can operate within 4 hours if the aircraft is available.

FAQs MEDICAL TRAVEL ASSISTANCE & MEDICAL TOURISM

1.How does my Medical Travel Assistance can happen with MSLI?

Don’t let medical condition or illness stop you from travelling. You can consult our medical team about your medical condition to plan your holidays in a world class destination.

2.How much should I budget for my Medical Travel Assistance?

You can consult MSLI medical team to customize the travel plan within your budget.

3.What are the benefits of Medical Tourism in Thailand?

Thailand is a leading medical hub in Asia. Our partner hospitals, clinics and doctors have an international standard such as JCI, AACI, GHA. Also the costs of the treatments are very competitive compare to overseas.

4.What kind of accommodations MSLI will organize for me during my Medical Trip?

MSLI also have accommodation partners. You will have several choices according to your preferences.

​

5.What kind of other activities I can enjoy during my Medical Trip?

We offer all range of activities. Indoor, outdoor, Wellness, Adventure, Social retreat, meditation, sport, sites visit, etc.

6.Will MSLI help on communication with the medical organizations?

You will have to obtain your medical summary and send to our medical team, then we will discuss and plan your holidays with both your doctor and Thai doctor.

7.Can a relative accompany the patient during the medical trip?

Yes, you should enjoy your holidays with you family and friends.

​

You may contact MSLI at +66 64 054 2992 (Whatsapp / Line / Wechat) or ask your insurance to contact us directly. We will assist through all the process.